Business Development Manager: Latam

Our mission is to provide intelligent tools to feed the world. We do this by providing tree and fruit insights to growers in 18 countries around the world, enabled by drone imagery and artificial intelligence.

We have analyzed over 250 million trees and millions of fruits to date. Our team of 50+ people is based out of Cape Town and we have commercial offices in the USA, Portugal and Australia. Everything that we do and every decision that is made is driven by our Core Values.

About the role

You will be responsible for ensuring both sales & deliveries of Aerobotics services to a wide range of horticultural clients.

The role will primarily focus on acquiring new customers as the core objective. Your responsibilities include identifying and targeting potential new customers, developing and implementing effective strategies to win them over, and collaborating with cross-functional teams within Aerobotics to generate revenue growth, enhance profitability, and deliver incremental value to both Aerobotics and its customers. You will also be responsible for assisting the Customer Success team to ensure the successful journey of our existing clients. This may include providing support through product training, data deliveries, and customer support to help maintain and strengthen our relationships with current customers.

Location

• Based in Chile or Peru

• Regular travel throughout the region and infrequent travel to other surrounding countries will be required

Key Responsibilities:

Strategic:

• Develop an effective customer strategy that optimizes for revenue growth and profitability
  • Develop and negotiate an optimal business model for customers to improve the predictability of purchases & repurchases
  • Track & analyze industry opportunities and protect from competitor activity
  • Work with the marketing team to develop an effective customer marketing strategy aligned with other customer segments

• Develop, implement and achieve revenue & profitability targets aligned with Aerobotics forecasts
  • Actively optimize cost of customer acquisition (CAC), lifetime value of customers (LTV) & unit economics

• Understand and optimize the customer decision journey so as to minimize spend & resources and maximize purchases & repurchases
  • Implement an effective customer & marketing strategy to trigger and guide customers through engagement, initial consideration & active evaluation of Aerobotics
  • Maintain customer enjoyment of the post-purchase experience at all times
  • Provide customers with the required material to advocate for Aerobotics internally and in the industry
  • Bond with customers and develop customer empathy
  • Manage and negotiate revenue growth and increase profitability of customer repurchases

• Implement optimal customer organisational structure and implement appropriate sales and marketing processes for customers to achieve revenue growth & profitability
• Proactively practice and consistently demonstrate Aerobotics’ core values in all aspects of the role

Relationships:

• Build trusted relationships with key customers
• Partner with the product team to uncover new customer needs and maintain customer satisfaction so as to co-develop products with customers to serve the wider industry
• Actively develop relationships with the cross-functional team

Customer service:

• Maintain a high level of service to customers (internal and external) according to the service standards set by the company
• Technical advice and other assistance over and above the normal duties
• Manage and personally resolve queries and complaints

Requirements

• 5yrs + Experience in sales
• Agronomic experience, either via education or prior work experience, ideally within the citrus industry
• Understanding of AgTech / the precision farming ecosystem
• Fluent in English and Spanish
• You will need a valid driver’s license and be prepared to spend occasional nights away from home.
• Legal right to live and work in Chile or Peru