VP, Customer Success
Grow with Conservis, we are changing the global business of farming!
Conservis is the industry leader in Enterprise Agriculture Management (EAM) and operates globally in the world’s $12 trillion agriculture industry. We are dedicated to changing the business of farming, one of the last digital frontiers. While the industry has invested heavily in on-farm technologies, as a whole it is still in the early stages of adopting modern software tools. The Company’s cloud-based platform offers farm owners and managers a software service to create operational plans, drive field activities and make better decisions. Reports are easily shared with partners, landowners, funders and insurance companies.
Conservis provides a unique and valuable career opportunity. The company has an established market presence, a first mover position in farming enterprise software, a strong customer base, an innovative product platform and is clearly positioned to expand its industry leading market status. We’re building a great company filled with exceptional people who inspire each other to perform at a high level. We are fortunate to say that we make a difference every day and offer some of the most meaningful career opportunities in technology. If you want to have a big impact on our success and want to lead and build a high performing team, we’d love to hear from you!
Conservis has developed a significant customer base within an early stage market. During this time our customer success efforts have been primarily focused on providing post-sales product support. As we enter our next stage of growth we are in search of a leader that can build a team and implement customer success best practices for a SaaS business model. Reporting to the CEO, the person will be a key part of our executive leadership team. This role includes responsibilities for all Customer Success activities (e.g., on-boarding, support, services, adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, up-sell, etc.).
Key Responsibilities Include:
Drive Customer Success Outcomes
-Increase renewal rates and reduce churn
-Expand our revenue in accounts through cross-sell and up-sell
-Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
-Drive new business growth through greater advocacy and reference-ability
Define and Optimize Customer Lifecycle
-Map customer journey
-Develop listening points in journey (e.g., usage, satisfaction, etc.)
-Standardize interventions for each point in journey
-Define segmentation of customer base and varying strategies
-Identify opportunities for continuous improvement
-Learn from best practices in industry
Manage Customer Success Activities
-Cross-sell / Up-sell
Measure Effectiveness of Customer Success
-Define operational metrics for team
-Establish system for tracking metrics
-Create cadence for review within team
-Expose subset of metrics to executive team, company and board
Lead World-class Customer Success Team
-Attract high potential individual contributors into team
-Create rapid onboarding process for new team members
-Foster collaboration within team and across customer lifecycle
Enhance Effectiveness and Efficiency Through Technology
-Reference and advocacy solutions
-Customer Success Management platform
Inspire Customer Success Across Company
-Create company-wide culture of Customer Success
-Align with Marketing around marketing to existing clients
-Align with Product around driving product roadmap
-Align with Sales around cross-sell and up-sell and focus on selling with a retention focus
-Align with Finance around measurement and forecasting
-Align with Executive Team around key metrics and objectives
-Drive company-wide definition of ideal customer
-Create company-wide customer feedback loop
The Ideal Candidate Should Have:
-5+ years’ experience leading customer-facing organizations
-Relevant Bachelor’s degree
-Ability to manage influence through persuasion, negotiation, and consensus building
-Ideally combined background of post-sale and sales experience
-Strong empathy for farmers and growers and an appreciation for rural culture
-Passion for revenue and growth
-Deep understanding of value drivers in recurring revenue business models
-Analytical and process-oriented mindset
-Demonstrated desire for continuous learning and improvement
-Enthusiastic and creative leader with the ability to inspire others
-Excellent communication and presentation skills
What’s in it for Me?
– We are an entrepreneurial environment where everyone’s ideas matter and are valued. We have fun, collaborate, and learn from each other!
-We value empowerment, creativity, collaboration and autonomy
– Our work is cutting edge, impactful, and purposeful
– Our team is extremely talented, passionate, supportive, and diverse
-We love farming, the opportunity to help others, and make a positive difference!
-We support continued professional development, learning, and job stretch
-We promote and support balance, family, wellness and giving back to our community
– Strong Total Compensation Package:
· Market competitive salary and attractive equity position in a large market, high growth opportunity
· 100% employer paid medical and dental benefits, along with other benefits
· 401(k) and Stock Options
· 15 days PTO plus sick leave
· On premise workout facility
· Company paid parking, accessible to all modes of transportation
Sound Like You?
Interested in learning more, let’s connect to continue the conversation and learn more about you!
Conservis is an Equal Opportunity Employer.
To apply for this job please visit chk.tbe.taleo.net.