Customer Success Manager

Website Aggio

Sales and Marketing Tools built for Agriculture Industry

Job Summary

Aggio (aggio.io) is seeking a Customer Success Manager with 5+ years of relevant experience to contribute towards the success of our customers. This position will report directly to the Co-Founder.

Responsibilities


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As a Customer Success Manager you will:

Develop a comprehensive understanding of typical sales & go-to-market challenges faced by clients to appropriately develop user stories and workflows. You will take complex client concepts and translate them in a way that technical and non-technical audiences can quickly understand.
Act as the trusted advisor to the client and central point of contact. You will share best practices in sales & marketing and how Aggio products and services can meet the client’s objectives.
Lead the requirements discovery process with the client to define the problem statement, scope, requirements, priorities, success metrics, and data sources. You will map and recommend the Aggio sales & marketing modules that best address the client needs.
Be accountable for the success of the client project and will own the client cadence (discovery/status/review meetings), project management, resource planning, and client implementation roadmap.
Work closely with the technical and product team to ensure all customer requirements are incorporated in the delivered Aggio sales & marketing modules. You will perform quality assurance and user training for a successful implementation.
Continue to support the client post-launch through issue resolution, data updates, and seek ways to increase user adoption and the overall return on investment that customers get from the use of Aggio products.
Achieve a foundational understanding of the Aggio platform and its value proposition, in addition to demonstrating the platform’s capabilities.
If you are ambitious, can multi-task effectively, love tackling challenging problems, and are willing to step outside typical boundaries with a strong work ethic, we are looking for you.

As a member of the Aggio team, you will have a unique experience to be a fundamental contributor to a growing tech start-up: be one of the first 20 employees, work closely together with the leadership team every week, and setup a successful business that you will be instrumental in building from the ground up.
REQUIREMENTS
A minimum of 5 years of customer facing Business Analysis, Consulting, or Project Management experience.
5+ years experience in solving marketing & sales analytical problems in Agriculture or related industries.
3+ years experience with data visualization and prototyping tools such as Tableau/Looker/Spotfire. Expert-level knowledge in Excel and Powerpoint.
Ability to coordinate client relationships and manage expectations while delivering implementations within agreed upon deadlines.
Ability to manage multiple open projects at any point in time, with varying degrees of complexity and business priority.
Strong written and verbal communication skills, including technical writing skills.
Strong analytical, business process, and problem management skills. Able to get guidance and act decisively to implement multiple projects.
Self-starter who is able to own the ongoing success of both large and small clients
Bachelor’s Degree in Business or related field.
Up to 30% travel.

Nice to Have

Experience in Agile practices.
Experience with Salesforce
Experience with SQL

To apply for this job please visit aggio.workable.com.